RETURNS POLICY
Returns are accepted until 14 days after the item has been received. The product(s) must be in the same condition that you received it, undamaged in their original packaging, showing no signs of being worn or used.
REQUEST RETURNS ADDRESS
If you are not satisfied with your order, please request a refund immediately from our customer care team by sending an email to customerservice@saintaugust.co.uk and we will send you our returns address. In your email, please include:
• Your order number
• The reason for a return
• Photos of product if damaged or defective
FULL RETURNS & REFUNDS T&C'S
• You, the buyer, will be responsible for paying the return postage fee. We would recommend the use of a tracked service, insurance and obtaining proof of postage for your own protection as we cannot accept responsibility for items not received.
• Once the product(s) have been shipped, please kindly advise us of any tracking reference if available
• After we have received your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Please allow 5-7 working days for the funds to be returned to your account. We ask that you keep a record of the receipt for future reference.
• If the product is damaged in any way, lost in transit or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. Please ensure items are packaged with extra padding.
We’re here to help you. If anything is unclear or you have more questions please contact our customer support team at customerservice@saintaugust.co.uk